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Performance Management 201: Communicating Expectations and Gaining Commitment
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Performance Management 201: Communicating Expectations and Gaining Commitment

In part 2 of this 3-part series and over 4 hours, Mark McCatty will teach you to communicate expectations in a way that creates additional candidness and gains greater acceptance from both parties.

When: 9/28/17, 8:30am-12:30pm
Where: GTE FINANCIAL Training Room
1401 N. Westshore Blvd., Ste. 101
Tampa, Florida  33707
United States
Contact: Nonprofit Leadership Center

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September 28, 2017 | 8:30a-12:30p

$276.00 Only $69.00 (when logged in) thanks to the support of our partners and funders

An important part of performance management (PM) is the process of communication. Effective PM communications creates alignment around critic work performance expectations. Yet, many times it is the very important process of communication that actually fails to occur. Or, if the communication takes place it is mainly ineffective in its objective of inspiring commitment around important enterprise goals.

Performance management is an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization.

In many organizations these performance communications are neither ongoing nor effective.

In this brand-new, 4-hour class with Mark McCatty, participants will learn how to communicate expectations in a way that creates additional candidness and gains greater acceptance from both parties. 

You’ll learn the key elements involved with the process of communicating expectations. We’ll take a deeper dive into what makes communication effective, from a performance management standpoint. 

When both parties enjoy a greater understanding for how individual associates contributes to the organization’s end goal, then positive discussions and goal setting can occur. The emphasis is shifted from feelings of defensiveness or agitation with the PM process to a shared-goal of providing support to serve key customer needs. The conversation becomes a partnership between team members to achieve continuous improvement. In this way, it is possible to build and celebrate the team and its accomplishments. 

You will leave the class with new tools and an action plan to:

Prepare and conduct communicate expectations 
Design your PM communication agenda
Plan a direct and telling conversation
Encourage others to be more open and honest

This class is highly recommended for team leaders, department heads, supervisors, program directors, volunteer managers, fundraisers, HR staff, and senior staff members. Bring multiple members of your team to this class for the greatest impact. Remember, every person you register after the first receives a 10% discount on the class fee!

Trainer Mark McCatty has nearly 20 years proven management experience in manufacturing and production environments. And as a consultant, Mark has helped numerous organizations in Higher Education and Public and Private Sector enterprises create high-involvement, participative work environments.  His focus in on assisting organizations to develop strong leadership and teaming practices and behaviors that contribute to a collaborative and results-focused environment.


CFRE Continuing Education Points
Full participation in this program is applicable for 4.0 NFR points. 

Multiple Registrant Discount
Receive 10% off each registration after the first (cannot be combined with any other discounts) 

If you need special accommodations to participate in any of our classes or events, please contact us at 813-287-8779.

Visit the Registration & Payment Policies page for answers to many questions regarding payment, attendance, substitutions, cancellation, and refunds.


1401 N. Westshore Blvd., Suite 101, Tampa, FL 33607
P: (813) 287-8779 | F: (813) 287-8749 |

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